London Southend Airport named one of the best in Britain
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During 2015/2016 the CAA worked with thirty of the busiest UK airports to assess each of them against a number of key measures.
Areas under the spotlight included how long passengers have to wait for assistance (both on departure and arrival) and the levels of passenger satisfaction with the assistance provided (gathered from CAA passenger surveys and airports own surveys). How much consultation airports had undertaken with disability organisations was also considered.
All thirty airports were given a performance rating of either ‘very good’, ‘good’, ‘taking steps’ or ‘poor’ – and London Southend is one of a handful in the top ‘very good’ category.
The CAA’s Head of Consumer Enforcement, Matthew Buffey said “Passengers who are disabled people and those with reduced mobility are very much dependent on airport staff providing the appropriate assistance, so it’s a really important task for airports to get right. Overall we are pleased that performance has generally been good, with some excellent examples of airports supporting their passengers who have mobility needs.”
Glyn Jones, CEO Stobart Aviation that operates London Southend Airport, says “Providing a consistently high quality assistance service to disabled people and those with reduced mobility is a top priority for us, and forms part of our wider commitment to providing a unique high level of customer service to every single one of our passengers.
