MAG awarded Escape Lounge contract for Bradley International Airport
The contract, awarded by Bradley International Airport’s owner, the Connecticut Airport Authority, is the third major contract win for the new MAG USA business in its first year of operation.
Kevin A. Dillon, A.A.E., Executive Director and CEO of the Connecticut Airport Authority, said: “We are pleased to be adding the Escape Lounge to our growing menu of options at Bradley International Airport. As we continue to expand Bradley’s route structure, we’re also focused on enhancing the Airport’s facilities and services. The addition of a state-of-the-art lounge such as this is one more example of our efforts to provide our passengers with more choices and amenities. The Escape Lounge will be a key customer service enhancement and one that will distinguish us from our competitors. We’re pleased to have partnered with MAG USA on this important initiative and look forward to introducing the lounge to our passengers.”
The Bradley International Airport Escape Lounge will open in the fall of 2016 and will be a common-use airport lounge which any passenger using the airport can pay to gain access to, without needing to fly with a particular airline or holding a certain credit card. The Escape Lounge will be located in the East Concourse, at the entrance to gates 1 to 12, ensuring ease of access for passengers making their way to their gate of departure.
Rosemarie Andolino, President and CEO of MAG USA, said: “I am delighted to announce MAG USA’s third major win in less than a year. Hartford will be the first Escape Lounge on the East Coast and we hope it will enable Bradley Airport to win over new passengers by offering them a high quality experience as they travel through the airport."
“Consumers are seeking new ways to make simple and affordable upgrades to their daily lives and Escape Lounges help them do that. They offer high quality food and refreshment, free Wi-Fi and newspapers in a relaxed, comfortable and contemporary environment allowing them to separate themselves from the noise and crowds.
“Common-use airport lounges are still a relatively new concept in North America and we look forward to working with more airports as they improve their passenger amenities, not just in lounges but also in other areas of retail.” added Andolino.
The Bradley lounge will build on MAG USA’s network of Escape Lounges, with one already opened at Minneapolis-St Paul Airport as well a forthcoming lounge at Oakland Airport that will open this summer. The win means that MAG USA will now have a presence in the Midwest, West Coast and East Coast of the United States. In addition, MAG operates five Escape Lounges across the four airports it owns and operates in the UK.
Bradley, which primarily serves Connecticut and Western Massachusetts, is the second busiest airport in New England and will soon welcome direct transatlantic flights from Dublin, Ireland, with Aer Lingus. The airport serves almost six million passengers per year and offers 30 direct flights to popular destinations in the US, Canada and Mexico.
MAG USA will invest more than $1 million in the 2,000 sq ft Escape Lounge.
