World first for Monarch
More than 350 staff have undertaken the WorldHost customer service training programme which reinforces core service principles and provides specialist customer service guidance. The internationally-recognised programme has a strong track record of helping organisations deliver outstanding customer service results. When London welcomed the world in 2012 all volunteers were WorldHost trained.
Ian Bartholomew, Interim Managing Director, Monarch Aircraft Engineering, commented: “Monarch Aircraft Engineering is delighted to be accredited as the world’s first engineering/MRO company to achieve WorldHost Recognised Business status and set a benchmark for the industry.
“The company is proud of its long history of providing outstanding service to our engineering customers. All of our colleagues have fully embraced this important training course.
“The WorldHost programme has provided us with a consistency across the business to help ensure that we are always completely focussed on our customer requirements. The programme has allowed us to give our staff the tools they need to ensure that all our customers receive superior service at all times.”
Sharon Glancy, Executive Director of WorldHost’s UK licence holder, People 1st added: “The WorldHost Recognised Business status that Monarch Aircraft Engineering has accomplished is a significant achievement and one that clearly demonstrates the commitment that the company is making to ensure a consistently high level of customer service is achieved.
“It is a badge that we only award to businesses that wholly embrace customer service through the WorldHost programmes and as the world’s first engineering/MRO business to achieve this, Monarch Aircraft Engineering is consolidating its position as an industry leader.”
