in Aerospace

Aviation Minister unveils assistance system at Birmingham Airport

Posted 15 May 2019 · Add Comment

On her first visit to an airport since becoming Aviation Minister, Baroness Vere yesterday launched a special assistance system at Birmingham Airport to help those with accessibility issues.



Above: (left to right) Ed Kibblewhite, Birmingham Airport’s Accessibility Manager, Lee White, OCS Head of Operations, Baroness Vere, Aviation Minister, Liam Lawlor, OCS Customer Service Manager, Jenny Willets, OCS Supervisor, Jo Lloyd, Birmingham Airport’s Business Development Director, are pictured at the launch of the new special assistance system at Birmingham Airport.

The introduction of the new £100,000 operational management system, known as Avtech, will enable customer care agents to provide better customer service as a result of having accurate real time operational information delivered through mobile devices.
 
It will see the introduction of 150 GPS ‘beacons’ throughout the terminal, which capture accurate data of the whereabouts of the customer care agents and their passengers. This data is then sent to the duty management team to provide better dispatch information, seamless staff changes and routings to improve performance.

The system allows the agent to scan boarding passes and capture all the customer information they require for their flight. This helps passengers who feel anxious in social situations or a have hidden disability.

The technology is continually capturing live data such as timings from distances in the terminal, staff performance and operational challenges. This will ensure that standards are continually enhanced and performance measurements are accurate.

Aviation Minister Baroness Vere, said: “Disabled people should expect equal access to travel, and airports have an incredibly important role to play in supporting those requiring assistance.
 
“Airports can be complex and challenging environments, and this new system will help staff identify and support disabled people, including those with hidden disabilities, as they travel.”   
 
This investment forms part of a wider £1m, three-year commitment by the airport to improve the assisted travel service for customers, which has also seen the refurbishment of waiting areas for passengers requiring assistance, staff training to better support customers with hidden disabilities and aviramps which replace traditional aircraft stairs with a ramp to enhance inclusivity.

The airport is currently modernising the existing fleet of ‘ambulift’ vehicles that are used to help passengers with reduced mobility get on and off aircraft and is replacing nine existing help points with cutting edge solutions that will support a wider array of disabilities.

Jo Lloyd, Business Development Director, Birmingham Airport said: “It was a pleasure to host the Aviation Minister’s visit today and we thank her for officially launching the latest investment to improve our assisted travel offer. We recognise that we have to continually learn about the requirements of passengers with reduced mobility and by working with specialist organisations and partners on site we can ensure that our financial investments will give the greatest benefit to all of our customers.”

During the visit, Baroness Vere met with the airport’s senior management team to hear about the 15-year Master Plan which will see an increase in passenger numbers by 40%. The Minister also met with staff from the assisted travel provider, OCS, and visited the Air Traffic Control Tower to meet the airport’s in-house controllers.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

NCA launches its National Strategic Assessment

There are at least 181,000 offenders linked to serious and organised crime (SOC) in the UK, the National Crime Agency (NCA) revealed today, as it launched its National Strategic Assessment (NSA) 2019 Ė the most comprehensive study yet of

Air BP and Neste offer sustainable aviation fuel

Air BP returns to EBACE 2019 (21st-23rd May), with the news that it has offered sustainable aviation fuel to general and business aviation customers and aircraft manufacturers at Stockholm Arlanda airport in Sweden and Caen Carpiquet

OCR International expands in UK and Europe

As demand for Global Trade Management Solutions (GTM) increases, OCR Services Inc. has expanded its international footprint, product and service portfolio into the UK and European market.

German government orders three ACJ350s

The German government has placed a firm order for three ACJ350-900 XWBs, becoming the first government customer for the type, which has already been ordered by private customers.

UK and US pilots to undertake simultaneous simulator training

Speaking on a visit to RAF Waddington last week, Defence Minister Stuart Andrew revealed that British pilots will be able to undertake simultaneous, virtual exercises with US counterparts based across the Atlantic, by using new

Government expands ePassport gate use to seven more countries

From today, visitors from Australia, Canada, Japan, New Zealand, Singapore, South Korea and the US, will be able to use ePassport gates at ports across the UK and juxtaposed controls in a move designed to speed up border controls for

ODU 0201311219
See us at
DSEI JP BT1605201119VIDSE BT1605060320SMIFAVWS BT1302060619