in Aerospace

Aviation Minister unveils assistance system at Birmingham Airport

Posted 15 May 2019 · Add Comment

On her first visit to an airport since becoming Aviation Minister, Baroness Vere yesterday launched a special assistance system at Birmingham Airport to help those with accessibility issues.



Above: (left to right) Ed Kibblewhite, Birmingham Airport’s Accessibility Manager, Lee White, OCS Head of Operations, Baroness Vere, Aviation Minister, Liam Lawlor, OCS Customer Service Manager, Jenny Willets, OCS Supervisor, Jo Lloyd, Birmingham Airport’s Business Development Director, are pictured at the launch of the new special assistance system at Birmingham Airport.

The introduction of the new £100,000 operational management system, known as Avtech, will enable customer care agents to provide better customer service as a result of having accurate real time operational information delivered through mobile devices.
 
It will see the introduction of 150 GPS ‘beacons’ throughout the terminal, which capture accurate data of the whereabouts of the customer care agents and their passengers. This data is then sent to the duty management team to provide better dispatch information, seamless staff changes and routings to improve performance.

The system allows the agent to scan boarding passes and capture all the customer information they require for their flight. This helps passengers who feel anxious in social situations or a have hidden disability.

The technology is continually capturing live data such as timings from distances in the terminal, staff performance and operational challenges. This will ensure that standards are continually enhanced and performance measurements are accurate.

Aviation Minister Baroness Vere, said: “Disabled people should expect equal access to travel, and airports have an incredibly important role to play in supporting those requiring assistance.
 
“Airports can be complex and challenging environments, and this new system will help staff identify and support disabled people, including those with hidden disabilities, as they travel.”   
 
This investment forms part of a wider £1m, three-year commitment by the airport to improve the assisted travel service for customers, which has also seen the refurbishment of waiting areas for passengers requiring assistance, staff training to better support customers with hidden disabilities and aviramps which replace traditional aircraft stairs with a ramp to enhance inclusivity.

The airport is currently modernising the existing fleet of ‘ambulift’ vehicles that are used to help passengers with reduced mobility get on and off aircraft and is replacing nine existing help points with cutting edge solutions that will support a wider array of disabilities.

Jo Lloyd, Business Development Director, Birmingham Airport said: “It was a pleasure to host the Aviation Minister’s visit today and we thank her for officially launching the latest investment to improve our assisted travel offer. We recognise that we have to continually learn about the requirements of passengers with reduced mobility and by working with specialist organisations and partners on site we can ensure that our financial investments will give the greatest benefit to all of our customers.”

During the visit, Baroness Vere met with the airport’s senior management team to hear about the 15-year Master Plan which will see an increase in passenger numbers by 40%. The Minister also met with staff from the assisted travel provider, OCS, and visited the Air Traffic Control Tower to meet the airport’s in-house controllers.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Skyrora opens engine test facility

One of Europe’s leading launch vehicle companies, Skyrora, has announced the opening of a European engine test facility and the completion of the first phase of tests for its 30kN rocket engine.

Air Austral signs for three A220s

Air Austral, France’s Réunion Island-based airline, has signed a firm order for three A220 aircraft, Airbus’ newest family member.

Rolls-Royce RR300 engine tops a million flight hours

The Rolls-Royce RR300 engine has moved past the one million flight hour milestone, providing Robinson R66 helicopter operators nearly a decade of service.

Global armoured vehicles market set to reach US$25.7bn by 2029

The global armoured vehicles market worth US$19.5 billion in 2019 is set to reach up to US$25.7 billion in 2029, growing at a compound annual growth rate (CAGR) of 2.76%, according to data and analytics company, GlobalData.

First UK fighter jets land onboard HMS Queen Elizabeth

UK F-35 Lightning jets have been landing, taking off and hovering onboard Britain’s next generation aircraft carrier, HMS Queen Elizabeth, for the first time.

Jumpstart rebranded as ABGi UK

Jumpstart has rebranded as ABGi UK, becoming an integral part of tax incentive and innovation management consultancy ABGi Group and will be headed by UK MD, Scott Henderson.

ODU 0201311219
See us at
FIL20BT010819260720DSEI JP BT1605201119ADSS1000DBT1706171019SMI FAV BT1006141119SMI ActiveP BT1206121119SMI GMS BT1906071119VIDSE BT1605060320