in Aerospace

B&H Worldwide appoints Megan Laws as Customer Care Manager

Posted 10 April 2019 · Add Comment

B&H Worldwide has appointed Megan Laws to the newly create role of Customer Care Manager to head up its global CustomerFirst! Programme.



Above: B&H Worldwide operations at Heathrow Airport.
Courtesy B&H Worldwide


She will be based at the company's London Heathrow headquarters and reports to directly to the board.

Laws joins from the procurement technology sector where she was head of customer experience.  In her new role at B&H Worldwide she will be responsible for maintaining and enhancing the CustomerFirst! Programme which was launched following extensive customer research by the company.  Its aim is to further drive up standards of customer service delivery and to set new standards for the industry.

Stuart Allen, CEO, B&H Worldwide Group  said: "The specialist needs and demands of our customers in the aerospace market are quite different to those of a general shipper and it's our attention to detail in providing exceptional customer service which has always given us the edge.  But we can't stand still and to maintain our market leading position we need to take our customer care to the next level.  That's where Megan's expertise and desire to deliver continuous improvement will be key to helping us deliver on that.  We warmly welcome her to our team."

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

Aurigny opts for OASES from Commsoft

Guernsey-based Aurigny Air Services Ltd has chosen OASES, Commsoft’s MRO IT system, to support its fleet of Embraer, ATR and Dornier aircraft.

NCA publishes Annual Plan 2019/20

Informed by its enhanced understanding of the evolving threat to the UK from Serious and Organised Crime (SOC), the National Crime Agency (NCA) last week published its Annual Plan for 2019/20, setting out its operational priorities for

Avinor reappoints Helios for operational support

Avinor Air Navigation Services, the biggest air navigation service provider in Norway, has reappointed Egis aviation, led by Helios, under a five-year framework contract for provision of consultancy and engineering services.

Global problems to be tackled by UK from space

A new UK space industry directory has been produced, showcasing the range of UK expertise in satellite technology and how it can help tackle problems such as illegal deforestation, disaster response and food production.

Airbond wins second coveted Queen’s Award

Airbond is celebrating securing the Queen’s Award for Innovation – the UK’s highest accolade for business success – for its new patented, splicing technology, making it the second Queen’s Award the company has achieved, having won

First ‘marsquake’ captured by UK sensors

The NASA InSight lander which is supported by the UK Space Agency has recorded its first candidate for a ‘marsquake’.

ODU 0201311219
See us at
ARAS BT2802140519SMIFAVWS BT1302060619