Advancing UK Aerospace, Defence, Security & Space Solutions Worldwide

Aerospace

BA launches Accessibility Team

In the latest phase of its £6.5 billion investment for customers, British Airways has launched a dedicated customer care team for travellers who require additional assistance to ensure every journey they take with the airline is as straightforward and stress-free as possible.


 
Above: British Airways' Accessibility Team.
Copyright British Airways

The hand-picked team of customer service professionals received specialist training to enable them to answer any questions customers have when they get in touch via phone or email and will help them understand what to expect during their journey.

Advertisement
Leonardo RT

They will also be able to help:
•    Make new flight, hotel and car hire bookings
•    Arrange bespoke assistance for customers
•    Pre-book seating
•    Inform airport staff and cabin crew about specific requirements
•    Provide information and support to empower more customers to have the confidence to fly

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience said: “I am really excited about the possibilities the new team will open up for the 50,000 customers requiring additional assistance who travel with us each month. Every member of the team is incredibly passionate about helping our customers and enabling them to relax and enjoy British Airways’ unique service.”

In April, British Airways became the first and only airline to be awarded the renowned Autism Friendly Award by the National Autistic Society and has now become the first airline to produce a Visual Guide to Flying to help customers prepare for their flight. The guide, which can be found on the airline’s website ba.com, is endorsed by the National Autistic Society and explains the sights, sounds, smells and experiences customers may encounter during their journey*.

Earlier this year British Airways began its largest ever accessibility staff training programme for almost 30,000 customer-facing colleagues. Since the introduction of the Beyond Accessibility Programme in January, the carrier has seen a significant increase in customer satisfaction from travellers who require additional assistance.

Aiming to become the airline of choice for customers with both hidden and visible disabilities, British Airways has worked with disability specialists to produce materials for the new programme.

They include a new library of short videos*** providing information about different types of hidden disabilities and practical advice on how to support customers at each stage of their journey, and a new training video to help staff support and confidently interact with customers who are deaf or hard of hearing.

Advertisement
DSEI 2025

Victoria Williams, Founder of terptree, which produced the video said: “We are delighted to have worked with British Airways to help its employees understand how to support their deaf customers.

This has included collaborating with a team of professional deaf filmmakers who produced, directed and shot a training film to teach staff simple British Sign Language.”

Each member of the newly-formed customer care team have passed an intensive specialist training course, which included sessions with expert accessibility consultants and charity groups such as the Queen Elizabeth Foundation, Guide Dogs UK and Open Doors.

British Airways’ new Hidden Disabilities Visual Guide has been produced in partnership with Learning Rose, a specialist consultancy experienced in designing support material for people with autism. Customers can find the guide here: www.ba.com/visual-guide .

Further information on the range of services offered by British Airways for customers with additional accessibility needs can be found here .

 

Advertisement
PTC PTC
Airframe Designs aligns with US NCAMP standards

Aerospace Defence Security

Airframe Designs aligns with US NCAMP standards

3 July 2025

Airframe Designs has aligned its material systems with the US National Centre for Advanced Materials Performance (NCAMP) which works with the Federal Aviation Administration (FAA) and industry partners to support its existing testing processes.

Cranfield partners with CirculAIRity

Aerospace

Cranfield partners with CirculAIRity

3 July 2025

Cranfield has begun the first of multiple projects with sustainable aviation fuel (SAF) specialists CirculAIRity, a scale-up focusing on the use of SAF in aviation.

Siemens and NVIDIA team to drive AI in advanced manufacturing

Aerospace Defence Security

Siemens and NVIDIA team to drive AI in advanced manufacturing

2 July 2025

Siemens and NVIDIA are expanding their partnership to accelerate the next era of industrial AI and digitalisation, towards enabling the factory of the future.

Marshall completes sale of Slingsby Advanced Composites to Mangohojden AB

Aerospace Defence

Marshall completes sale of Slingsby Advanced Composites to Mangohojden AB

2 July 2025

Marshall has announced the completion of the sale of its subsidiary, Slingsby Advanced Composites Ltd., to Mangohojden AB, formerly known as Goldcup 101485 AB, a privately held Swedish company seeking to develop a group of specialist aerospace and defence businesses.

Advertisement
ODU RT
Manchester Airport to Mumbai route set to provide economic boost

Aerospace

Manchester Airport to Mumbai route set to provide economic boost

2 July 2025

A new route between Manchester Airport and Mumbai – India’s financial capital – will deliver an economic boost worth hundreds of millions to the North over the next three years, research out today reveals.

Aircraft order backlog hits record 16,073

Aerospace

Aircraft order backlog hits record 16,073

2 July 2025

Commercial aircraft orders increased by almost 900% in May 2025 compared to May 2024, pushing the total aircraft backlog to a record 16,073 – the first time it has ever exceeded 16,000, according to ADS.

Advertisement
DSEI 2025