in Aerospace / Security

Bristol seeks Managed Service Provider for IT Support Services

Posted 26 January 2024

Bristol Airport is seeking to find a supplier on provision of a Managed Service Provider for IT Support Services for the Airport.

Image courtesy Bristol Airport

The Supplier shall be responsible for providing a mix of reactive and proactive support services in include but not limited to:

  • Helpdesk support
  • Infrastructure support (remote and onsite)
  • Security and network monitoring and response (24/7)
  • Penetration testing
  • Phishing services
  • Cyber assurance services
  • Additional project support

Bristol Airport is inviting expressions of interests from potential partners to take part in a two-stage tendering process for the provision of the aforementioned services at the Airport.  

The procurement will run to the following timetable with suitable suppliers being able to express an interest and submit a Pre-Qualification Questionnaire (PQQ) through its e-tendering system In-Tend by Tuesday 13th Feb 2024.  

Successful organisations at the Pre-Qualification (PQQ) stage will be invited to tender.

The anticipated timescales for this procurement are as follows:

  • Expressions of interest/PQQs Deadline – 13th Feb 2024
  • PQQ Shortlisted – 26th Feb 2024
  • Invitation to Tenders issued to Shortlist – 27th Feb 2024
  • Tender Deadline – 19th Apr 2024
  • Evaluation Period (including interviews if required) – 19th Apr 2024 to 23rd May 2024
  • Intention to Award – Mid June 2024
  • Award – August 2024
  • Contract Start – 1st Nov 2024  
  • Contract Term – Three years with the option to extend up to a further two years to a maximum of five years

Suppliers are invited to express an interest and respond to our PQQ by visiting our dedicated e-tendering site In-tend.

If you require further information, contact the Procurement Department at:




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