Heathrow has busy start to 2023
Image courtesy Heathrow
Heathrow had over 5.4 million passengers travelled through the airport in January, the busiest start of the year since 2020.
Overall passenger satisfaction is now at or above pre-pandemic levels. In January, 98% of passengers waited less than 10 minutes for security and Heathrow has again be named Travel Weekly’s Best UK Airport.
Heathrow also announced that the half term getaway has been going very well. Border Force are trialling the use of eGates for children aged 10 and 11 in Terminal 5 over half term and Heathrow is fully supportive of Border Force’s aspirations to expand the use of eGates to more families and visa holders, assisting with smooth and seamless journeys.
Heathrow CEO John Holland-Kaye - who is stepping down in 2023 - said: “Heathrow is back to its best, with passenger satisfaction scores meeting or exceeding 2019 levels.
"We are giving a warm welcome to families over the half term getaway by delivering excellent service and bringing back the magic of travel.”
Heathrow recently welcomed British Airways and Virgin’s announcement on restarting ticket sales to China, reopening a key market for British exports. Following the pandemic, Heathrow has worked alongside its airline partners to rebuild the world-class connectivity the airport offers for passengers and cargo.
