in Aerospace

Loganair launches new website

Posted 24 October 2019 · Add Comment

Loganair has today launched its new website, offering clearer information and navigation for customers and making site access from mobile devices much easier than before.

As part of the updates, Loganair is also making some changes to its ticket types, for customers purchasing the FlyFlex and FlyFlex + mid and upper tier tickets. 

At the same time, Loganair is reducing the complimentary hold baggage allowance for Fly customers to 15kg, in line with guidance publicly provided by the airline in recent weeks. Loganair remains the only UK airline to offer a free hold baggage allowance with every fare and one of only two airlines to offer a full baggage allowance for infants under the age of two even where they do not have their own seat.

Kay Ryan (above), Commercial Director at Loganair said: “We’re always looking for ways to further improve our overall product offering and customers who regularly travel on FlyFlex tickets have indicated a requirement for an increased baggage allowance.  Frequent flyers who opt for Fly Flex+ tickets will be reassured by the newly introduced missed flight protection option – providing peace of mind in the event of unforeseen circumstances.”

“Despite making a slight reduction to Fly fare hold baggage allowance, we remain the only major carrier in the UK to include a free checked-in bag with every fare. Customers will still be able to split their luggage across two smaller bags and can pool their allowance – so a family of four on Fly tickets would have a total allowance of 60kgs. We’ve kept our excess baggage charges the same – the lowest of any UK airline – and we’ll continue to offer a free checked baggage allowance for infants, the only short-haul airline to do so.”

“Since we began flying as Scotland’s Airline two years ago, we’ve made a number of changes designed to improve overall customer experience including opening check-in earlier, introducing on-line check-in and boarding passes and most recently, unveiling the Loganair App.”


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