in Aerospace

London City Airport wins ASQ Best Airport in Europe award

Posted 6 March 2019 · Add Comment

London City Airport has been awarded the title of Best Airport in Europe for airports in the two to five million passengers per annum category in the prestigious Airport Council International’s Airport Service Quality (ASQ) awards.



ASQ is the world’s leading benchmarking survey with over 380 airports participating across 90 countries.

Over the course of 2018, quarterly surveys of departing passengers at London City Airport were conducted where passengers were asked to score their experience on a wide range of matters including their journey to the airport, going through security, as well as overall cleanliness and ambience.

In particular, London City Airport excelled when passengers were asked to score the courtesy of airport staff, safety and waiting times. This contributed to an overall, year end score of 4.2 out of 5, making it the best performing London airport and third best in the whole of the UK.

The award makes 2018 a landmark year for the central London airport. It also celebrated welcoming a record-breaking 4.8 million passengers, launched new routes to Rome and Porto, won the title of Best Airport in the World Under 5 million passengers at the Skytrax awards, and began building its airport of the future as part of a four-year, £500 million development programme.

When welcoming the news, Robert Sinclair, Chief Executive Officer at London City Airport, said: “London City Airport has gained a reputation over the years for offering a world class passenger experience, and this award from ACI World is confirmation of it. Our vision is to make air travel to and from the heart of London as quick and easy as possible, with a growing range of airlines and routes which make London City a perfect choice whether for business or leisure. A massive thank you must go to our dedicated staff and business partners, who day in, day out, go that extra mile to provide an airport experience that our passengers truly love.”

In 2019 the airport expects to break the 5 million passenger mark for the first time in its history and has already commenced new routes to Warsaw, Budapest, Newcastle and Munich, with Split and Vilnius to follow in the summer.

Alongside this, numerous investments are being made to further improve the passenger experience at the airport including the introduction of an ambulift service for passengers with reduce mobility and in upgrading the Wi-Fi on offer to passengers so they can more easily check work emails or stream music.



 

* required field

Post a comment

Other Stories
Latest News

BA targets reducing single-use plastic on flights

British Airways today announced a new target to remove more than 700 tonnes of single-use plastic on board its flights in 2020, amounting to more than a quarter of a billion individual items of plastic and equivalent to more than 30,000

Dstl offers veterans second career

The Defence Science and Technology Laboratory (Dstl) is leading a new venture to offer second careers to military veterans.

UK cyber entrepreneurs meet world's experts in Silicon Valley

An exciting mix of innovative start-ups are flying the flag for the UK at a prestigious conference on cyber security in California’s Silicon Valley.

100th anniversary of first control tower at Croydon marks birth of air traffic control

The world’s first air traffic control tower was commissioned by the UK government 100 years ago today in a move that helped usher in the age of mass air travel, built at what was then London’s main airport in Croydon and kick-started the

ADB Safegate to provide KKIA with BRS

ADB Safegate Airport Systems (AS) has signed a five year implementation and support agreement for a Baggage Reconciliation System (BRS) to boost operational efficiency of baggage handling in King Khalid International Airport

HRH The Prince of Wales hosts SMI aviation round table

Last month the World Economic Forum launched the Sustainable Markets Initiative (SMI), a collaboration between HRH Prince of Wales and the World Economic Forum, which has been followed by a series of industry and issue-specific round

ODU 0201311219
See us at
DVD 2020S&P BT241019040320AMAS BT0312270220FIL20BT010819260720VIDSE BT1605060320SMI favws BT0602040620