in Security

Smiths Detection opens training centre in India

Posted 22 August 2019 · Add Comment

Smiths Detection today announced the opening of its state-of-the-art service, training and experience centre in Gurugram, India.


Courtesy Smiths Detection

An investment of US$1.5 million, the facility is a first in the region and features a training centre, a rework depot, a customer call centre, a parts warehouse and a customer experience laboratory. The 11,000 square feet facility will boost Smiths Detection’s support to its customers across airports, ports and borders, hospitality industries, critical infrastructure, logistics providers and e-commerce platforms in countries throughout Asia Pacific and the Middle East.

“Smiths Detection’s continued investments in the region reflects our commitment to the Asia Pacific and the Middle East,” said Jerome de Chassey, Vice President for Smiths Detection Asia Pacific & Middle East. “The new service, training and experience centre in India will allow us to work with customers to implement future-proof threat detection strategies and provide training to use our technology most effectively.”

The facility will provide technical training on Smiths Detection’s Computed Tomography X-ray (CTX) systems, Conventional X-ray Screening systems (CXS), Explosives Trace Detection (ETD), metal detectors and networking solutions. It will ensure the highest level of training to Smiths Detection’s field service engineers, technicians and distributors across the region, with future plans to include operator training for customers.

The customer experience laboratory is designed to show how Smiths Detection’s smart screening solutions can optimise the passenger experience, improve operational efficiency and increase security effectiveness. Live product demonstrations will be tailored to customers’ specifications to simulate their specific end-user and checkpoint operator experiences.

The centre will also feature a rework depot that focuses on restoring high-value components to full operational mode.

“India is expected to become the world’s third largest air passenger market by 20241. Keeping in pace with the changing landscape, we want to be able to offer our customers enhanced support and training services that they need,” said Vikrant Trilokekar, Smiths Detection’s Managing Director for India. “Our new Service, Training and Experience Centre will better enable our team to quickly respond and help our customers find solutions that best address their growing business needs.”

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

DASA reaches out to security sector for Improving Crowd Resilience

Following the 2017 terror attacks in Manchester and London, the Defence and Security Accelerator (DASA) and the Home Office’s Office for Security and Counter Terrorism (OSCT) initiated the £2 million 'Improving Crowd

MBDA signs agreement to purchase GDI Simulation

MBDA has signed an agreement to purchase GDI Simulation from Airbus with closing subject to regulatory closing conditions.

‘Flying classroom’ lands Cranfield University highest UK honour

Cranfield University has been awarded its sixth Queen’s Anniversary Prize - the UK’s most prestigious form of national recognition open to UK academic or vocational institutions - for its work supporting the nation’s

Walker Group announces board level appointments

Walker Group, which provides high precision components to the defence, aerospace and space markets, today announced two new additions to its board with the appointment of Amanda Robertson as Commercial Director and Paul Carnie as

Inmarsat’s GX Aviation inflight broadband available with Air France

Inmarsat announced today that its GX Aviation inflight broadband solution can now be accessed by passengers travelling on Air France’s brand new Airbus A350 aircraft.

NP Aerospace launches new ballistic shields

Global armour manufacturer, NP Aerospace, has extended its LASA Lightweight Armoured Soldier Architecture portfolio with the launch of new ballistic shields for tactical operations.

See us at
S&P BT241019040320VIDSE BT1605060320FIL20BT010819260720