in Aerospace

Textron Aviation upgrades warranty claims processing website

Posted 16 May 2018 · Add Comment

Textron Aviation launched its upgraded warranty claims processing site at the companyís 2018 Customer Conference in Wichita, Kansas, yesterday.


© 2018 Textron Aviation, Inc. All rights reserved


The improved site integrates new functionality into its claim processing and post-purchase support designed to provide a simple, convenient and intuitive experience for customers. The upgraded claims site can be accessed online by visiting claims.txtav.com.

Through a customer advisory board (CAB), the company worked directly with customers to develop the site to deliver a more seamless online experience. To capture the full spectrum of user perspectives, the CAB consisted of 14 individuals in a variety of roles and organizations, including directors of maintenance, owner operators, aircraft management companies, flight departments, authorized service facilities, international customers and mechanics.

“Working hand-in-hand with our customer advisory board over the span of several months, we worked to ensure we fully understood customer needs and priorities when interacting with the claims processing site,” said Kriya Shortt, senior vice president of Customer Service. “And I’m thrilled with the result – a streamlined, intuitive site that equips customers with the tools to more efficiently and easily submit their claims, which instills greater confidence in the ease and accuracy of their claims.”

In addition to streamlining claims processing, additional improvements have been driven into post-purchase support for customers. Notably, charges on rotable parts for overhaul, which are over and above the standard overhaul price have been removed, eliminating unforeseen charges for the customer. Also, pay-in-advance customers who make core deposits with a credit card will now automatically receive the deposit back on their credit card after the claim has been settled.

 

* required field

Post a comment

Other Stories
Advertisement
Latest News

First ANA A380 takes to the skies

The first A380 for All Nippon Airways (ANA) took to the skies yesterday, completing a maiden flight from the Final Assembly Line (FAL) in Toulouse, France to the Airbus site in Hamburg, Germany.

50 engineering leaders become RAEng Fellows

In this Year of Engineering, 50 leading engineers from the UK and around the world have been elected as Fellows of the Royal Academy of Engineering (RAEng) in recognition of their outstanding and continuing contributions to the

UK tests life-saving chemical detection robots and drones

A new fleet of robots and drones designed to test for chemical agents, provide 3D mapping and identify casualties have been put through their paces by troops, police officers and scientists for the first time.

Quality Blue gains SC21 OE Strategic Partner status approval

London based management consultancy, Quality Blue, has had its application to transition to SC21 Operational Excellence (OE) Strategic Partner completed and successfully approved as of 13 September 2018.

Defence Minister updated on Shropshire military hub capabilities

Defence Minister Stuart Andrew has paid tribute to the future of Shropshireís giant military logistics facility, which was opened last year to revolutionise the way support is delivered for the armed forces wherever they may be in the

ITF team nears historic testing with HMS Queen Elizabeth

The F-35 Patuxent River Integrated Test Force (ITF) is nearing another milestone as they prepare to embark two F-35Bs on board the United Kingdomís newest aircraft carrier HMS Queen Elizabeth for First of Class Flight Trials (Fixed

RUBB_SK_1906190119
See us at
SMIFAVSBT151118SMI GMSCBT3005081118Aviation Africa 2019AdvancedEngin BT1406011118DVD18BT3105200918