CAA sees another year of growth for aviation sector

Image courtesy CAA

The survey suggests that a desire to continue flying in 2026 is especially strong among younger consumers. Nearly half (47%) of 18-34s plan to take more flights this year – against 29% of 35-54 year olds and those aged 55 and over remaining steady at 22%.

Overall satisfaction with the air travel experience is at an all-time high with 88% saying they are satisfied with their experience, the highest levels since tracking began in 2016.

The data also shows the number of consumers making complaints following disrupted flights has remained stable (15%) and satisfaction with complaints handling has notably increased to 72% (up 10% from last year.)

Selina Chadha, Group Director of Consumers and Markets at the UK Civil Aviation Authority said: “Consumers want to fly more and 2026 is lining up to be another year of growth, fuelled by demand from younger passengers.

“While it is encouraging that 88% of consumers are satisfied with their overall experience of flying, this figure drops for certain vulnerability groups – including those with accessibility/disability needs, those facing digital barriers and those facing financial constraints.

“It’s good to see passenger satisfaction with complaints handling increasing and we’d encourage the industry to continue focussing on making sure they deal with passenger complaints as efficiently as possible.”

Other findings from this year’s survey show that:

• While over half of consumers (55%) expect their flying habits to stay the same this year, certain vulnerable groups continue to face barriers to flying.
• Disabled passengers remain less likely to have flown in the past 12 months (42%) and satisfaction was lower for consumers with disability or accessibility needs (82%), those who are not digitally confident (80%) and financially vulnerable (80%).
• Cost remains the most frequently cited barrier to flying, with 36% of non-flyers citing financial limitations as the main reason for not flying in the last 12 months.
• However, overall satisfaction with value for money is the highest it has been since 2021 (76%).
• While three quarters of consumers say that they are concerned about the environment and climate change, just 32% believe reducing the environmental impact of flying should be the industry’s top priority.

Karen Dee, Chief Executive of AirportsUK – the trade association for UK airports – said: “It is great to see satisfaction with flying reach new heights in this consumer survey and to see that translated into people expecting to fly more this year.

“Airports know there remains work to be done to ensure that the experience is a positive one for all who wish to fly, especially those with additional needs.

“The upward trend in satisfaction levels demonstrates our members are working hard, delivering great levels of service and keeping the UK connected to the world.”