Delta resumes Heathrow-JFK service

Above: Electrostatic spraying onboard a Delta aircraft.
Courtesy Delta

The US airline remains the only one offering nonstop service between the UK and United States that is keeping middle seats blocked and capping capacity throughout the aircraft on all routes until 30th September 2020, to help protect the health and safety of its customers and crew.

Seat blocks will be automatically implemented to prevent the adjacent seat being booked once a reservation is complete and seats are chosen. Parties of three or more will be able to book seats together, including middle seats.

“We know how important it is for our customers to feel safe when they fly. It’s always our number one priority and even more so during this time,” said Roberto Ioriatti, Delta’s Vice President Transatlantic. “This is why, as we add more routes between London and the US, we’re continuing to limit the number of people per aircraft. We are also offering additional flexibility with tickets so customers have extra peace of mind should they need it.”

As part of its COVID-19 health and safety measures, Delta requires employees and customers to wear a face mask or appropriate covering when travelling. The airline also has enhanced booking flexibility in place on flights purchased until 31st August 2020, to provide reassurance to customers should they need to amend their plans. Changing an existing booking is easy via the 'My trips' area on delta.com.

Furthermore, the airline has introduced the Delta CareStandard its commitment to a superior level of cleanliness, more space and safer service designed to ensure customers can travel with confidence. As part of this, the airline has founded a Global Cleanliness Division dedicated to innovating and evolving its already-high cleanliness standards to ensure a consistently safe and sanitized experience across its facilities and aircraft for employees and customers, alike.