Edinburgh Airport achieves ASQ Awards success
Edinburgh Airport has been named the best in Britain for passenger satisfaction, and one of the three best airports in Europe, at the Airport Service Quality (ASQ) Awards for 2012.
No other British airport appears in the European shortlist, which includes Moscow Sheremetyevo, Malta, Keflavik and Zurich, and this is the second year in a row that Edinburgh Airport has featured in the top three.
Over 250 airports from all over the world are judged, with the very best being recognised and rewarded according to the Airports Council International (ACI) ASQ passenger satisfaction survey, a global benchmark tool which is used to measure how passengers perceive their experience of travelling.
Commenting on the announcement, Gordon Dewar, chief executive of Edinburgh Airport, said: "We are delighted to have been recognised once again at the ASQ Awards. This announcement is further motivation for Edinburgh Airport to continue to work hard and provide the best service possible for our passengers.
"The fact that we have again been placed so highly shows that our customers are pleased with the service they receive when travelling through Edinburgh Airport, something that we will continue to work hard to maintain.
"Ensuring the best passenger experience is one of our top priorities. Having recently launched our Passenger Commitments, we are confident that 2013 will be the year that Edinburgh Airport reinforces its position as one of the best airports in the world."
