Heathrow T5 wins World’s Best Airport Terminal at Skytrax Awards

Terminal 5 beat its international counterparts, winning 'World’s Best Airport Terminal' for the sixth time in its 11 year history, whilst Terminal 2 is close behind as fourth best globally. Overall, Heathrow maintained its position as one of the top 10 airports in the world. 

Since a £12 billion investment programme began a decade ago, Heathrow has been consistently ranked as a passenger favourite. Heathrow has racked up the “Best Airport in Western Europe” title for the past five years running and “Best Airport for Shopping” for a record-breaking 10 years.

The secret to Heathrow’s success is more than just reliable and efficient terminal buildings but also delivering world-class passenger service to make every journey better. 2018 was a record-breaking year with over 80 million passengers choosing Heathrow – approximately 220,000 passengers a day – and the team’s dedication to maintaining top service standards resulted in 82% of passengers rating their Heathrow experience as either 'Excellent' or 'Very Good'.

Heathrow Chief Commercial Officer Ross Baker said: “After a decade in service, it’s absolutely fantastic that Heathrow’s Terminal 5 is flying above the rest. For passengers to vote two of Heathrow’s terminals into the world’s top five, is a ringing endorsement of the billions we’ve invested to transform Heathrow into the world-class airport it is today.”