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Masergy AIOps acts as a virtual engineer embedded into Masergy’s Intelligent Service Control customer portal, supporting the administration and optimisation of global software defined networks.
 
With the initial release of this service, Masergy network clients will receive intelligent alerts and recommendations to enhance application performance, predict bandwidth needs and optimise network throughput based on anomaly detection and predictive analytics.

 
“Nemertes' research shows enterprise adoption of managed SD-WAN as a service is rising sharply, delivering up to 20% reduction in WAN staff time and a 26% reduction in branch WAN staff,” said John Burke, CIO and Principal Research Analyst at Nemertes. "Managed SD-WAN services also reduce annual downtime by 70% and average outage length by 82% compared to do-it-yourself deployments. The network and application performance insights, provided by solutions such as Masergy AIOps, help increase uptime, enable faster fault recovery, and further reduce the amount of time IT teams spend troubleshooting problems.”
 
Key features of the service include:
•    Intelligent analysis and recommendations to optimise multi-cloud environments
•    Sophisticated pattern recognition algorithms leveraging big data
•    Predictive anomaly detection with actionable insights
•    Embedded AI tools in the Intelligent Service Control customer portal
•    Expandable use cases for proactive network, application, and security optimisation

“With almost 20 years of software defined networking and security experience, we are uniquely positioned to deliver significant advancements in network automation technology to global enterprises,” said Chris MacFarland, executive chairman and CTO of Masergy. “We expect to deliver fully autonomous networking to global enterprises in the next few years and the launch of Masergy AIOps moves us firmly in the direction of our vision.”