Aerospace Security

Rapiscan recognised for customer service excellence

Posted 22 October 2019

Security inspection technology supplier, Rapiscan Systems, has seen its Customer Experience team recognised for excellence in service by the Customer Relationship Management Institute (CRMI) with a prestigious Certified CEM Professional (CEMPRO) Award.

Above: The ECAC C3 Approved 920CT is designed to advance aviation cabin baggage screening.
Courtesy Rapiscan Systems

Achievement of this award certifies that Rapiscan Systems has met rigorous employee-customer relationship training requirements and has demonstrated consistent efforts to exceed customer expectations.

Rapiscan Systems has also been selected as a finalist in two categories of CRMI’s 2019 eCommerce Awards, for Rapiscan’s brand-new webstore eCommerce site: store.rapiscan.com.

Rapiscan’s webstore was designed to enhance the customer journey and the convenience of mobile access. In August the eCommerce Awards announced that Rapiscan was recognised as a finalist for Best B2B eCommerce and Best Innovation in eCommerce payment.

“Our sales and customer engagement teams have made improving the customer journey a significant priority, and a mission that aligns with our core values,” said Ted Alston, Sr VP, Global Customer Experience at Rapiscan Systems. “We have made the strategic investment into initiatives that will benefit our customers, such as extra training for our Customer Experience team and an advanced eCommerce platform supporting our goal of excellence in service. Recognition from industry organisations is a testament to the hard work and dedication of this incredible team. We are very proud of these accomplishments and strive to continue improving the customer experience in the future.”

Rapiscan Systems, a division of OSI Systems, Inc., is a global provider of security inspection solutions. With a UK office in Salfords, Surrey, it has more than 100,000 products installed in over 170 countries. Rapiscan Systems has an extensive portfolio of Baggage and Parcel Inspection, Cargo and Vehicle Inspection, Hold Baggage Screening, People Screening, Trace Detection, Radiation Detection, Tray Return System and enhanced security solutions, which are supported by a global service network. The company’s advanced products, solutions and services operate in demanding security environments, including at airports, border crossings, railway stations, seaports, government and military installations and high-risk facilities.