Serco launches +impact
Image courtesy Serco
With a commitment to only advise where Serco has operational expertise, +impact will provide practical, sustainable and user-centric solutions designed to support customers from the initial phases of a project right through to implementation and operations.
By combining hands-on knowledge from Serco’s breadth of operational expertise with state-of-the-art technology and global insights, +impact will go beyond the traditional consultancy model, developing solutions that are based on real world experience and the ability to execute them.
Phil Malem, who has most recently overseen the rapid growth of Serco’s Middle East advisory business unit, will lead the expansion of this capability to a broader international customer base through +impact.
Phil Malem, CEO of +impact, said: “For decades, Serco has brought together the right people, the right technology and the right partners to deliver solutions to some of the world’s most urgent and critical challenges. We manage services delivered to millions of citizens everyday as well as design, operate and maintain critical national infrastructure including passenger experience programmes for some of the world’s busiest airports.
“It was a logical next step for us to bring this deep international experience together with world class advisory services. Put simply, we know what we are advising our customers about – because we have done it.”
Mark Irwin, Group CEO of Serco, said: “We are proud to bring this transformational offering to our partnership with government customers as well as businesses delivering essential services to citizens. We hope +impact will help our customers confront the challenges of today with innovative yet practical solutions to impact a better future.”
