Transreport launch Passenger Assistance at East Midlands Airport

Image courtesy Transreport

Following an impactful partnership since May 2024, Transreport will deploy its staff-side technology with EMA in 2025, transforming travel experiences for millions of Disabled and older passengers, as well as anyone with access needs, travelling through the airport.
 
As Transreport continues to accelerate its international expansion, bringing accessibility solutions to new sectors and markets, the launch at EMA represents a pivotal milestone in the company’s increasing presence in the aviation sector.

Transreport’s Passenger Assistance operation system provides an innovative solution aimed at streamlining operations at EMA to simplify and enhance assistance processes. Featuring a sophisticated, user-friendly interface and operation management system, accessible via smartphones, tablets and laptops, Transreport’s solution equips EMA with real-time data and centralised insights, empowering airport staff to deliver high standards of assistance.
 
By enhancing operational efficiency, optimising resource allocation and ensuring optimal transparency, Transreport’s technology will maximise operational returns for EMA whilst setting a new standard of airport accessibility for all.
 
Jay Shen, Transreport CEO and Founder, commented: “Our partnership with EMA empowers more passengers to fly with confidence. The team at EMA are already leaders in accessibility, recognised for their commitment to inclusion and innovation and award-winning in the accessibility space. By integrating our technology, we will significantly enhance travel experiences for passengers who need assistance, further solidifying Transreport’s position as a leader in accessible travel technology within the aviation sector.”

Mike Grimes, EMA Customer and Planning Director, said: “With Transreport’s Passenger Assistance technology, we can provide a tailor-made service which will give customers all the information and choice they could want on their journey through the airport, so they can relax and start enjoying being on holiday before their plane even leaves.”

This update reflects Transreport’s growing global footprint, with notable progress in key regions like Japan and the Middle East. The international air travel market grew by nearly 37% between 2022 and 2023, with 3.45 million passengers requesting assistance at UK airports alone in 2022, highlighting the demand for accessible travel has never been greater.

Transreport’s industry-leading Passenger Assistance technology actively addresses this rising demand, positioning EMA and the wider aviation industry to deliver seamless, inclusive travel experiences at a time of rapid global recovery.

Waleed Ahmed, Transreport COO, said: “With our international expansion and global presence consistently accelerating at Transreport, our solutions and approach strategically address unique market needs across each corner of the globe. I am exceptionally excited to launch in aviation with East Midlands Airport and for our continued partnership. We look forward to working together strategically to create a new standard of aviation accessibility for all.”