Cornwall Airport Newquay gets top marks in CAA Airport Accessibility Report
Above:
Aerial shot of Cornwall Airport Newquay.
Courtesy Cornwall Airport Newquay / copyright Steve Fitz
This achievement reflects the airport's continuous commitment to providing an inclusive and accessible travel experience for all passengers.
The CAA's Airport Accessibility Report is a comprehensive assessment of UK airports' efforts to cater to the needs of passengers with reduced mobility and other disabilities. It evaluates airports' facilities, services, and support systems, aiming to ensure that every individual can travel with comfort and ease.
Cornwall Airport Newquay's 'Very Good' rating is a testament to the airport's dedication to delivering great service and prioritising the needs of all passengers. The airport's team has worked tirelessly to enhance accessibility and inclusivity, embracing the spirit of their small, friendly but professional airport.
Key Initiatives and Improvements
Throughout the assessment period, Cornwall Airport Newquay implemented various initiatives and improvements to enhance accessibility and ensure a positive experience for passengers with diverse needs.
This includes two initiatives aimed specifically at improving accessibility and inclusivity for all passengers. These developments - the introduction of an operational ambulift and the implementation of the Sunflower Lanyard Programme - mark important milestones in the airport’s ongoing commitment to creating a more accessible environment.
The operational ambulift is a specialised vehicle designed to provide safe and comfortable boarding and disembarking for passengers with reduced mobility. Its introduction demonstrates Cornwall Airport Newquay’s dedication to enhancing accessibility, ensuring a seamless and dignified travel experience for everyone, reinforcing the airport’s vision of inclusivity and excellent customer experiences, regardless of passengers’ mobility requirements.
In addition to the ambulift, Cornwall Airport Newquay proudly supports the Sunflower Scheme, a charity that raises awareness and provides support for individuals with hidden disabilities.
As part of this partnership, the airport has launched the Sunflower Lanyard Scheme, which discreetly identifies passengers with hidden disabilities, allowing them to receive the support they need, this may include extra time to navigate the airport or assistance with check-in and security screening. Passengers wearing a sunflower lanyard can discreetly signal their need for support, allowing staff to provide personalised assistance.
Cornwall Airport Newquay also hosted a quarterly Accessibility Forum comprised of volunteers with various assistance needs, including those who have recently traveled by air or aspire to do so. This invaluable group provides firsthand insights and feedback, driving continuous improvement in the airport's accessibility offerings.
The airport provides ongoing training for staff too, which ensures its staff receive regular training in disability awareness and assistance protocols, fostering a culture of empathy and understanding.
Kelly Jones, Passenger and People Proposition Manager at Cornwall Airport Newquay, expressed her gratitude for the recognition: "We are incredibly proud to have received a 'Very Good' rating in the CAA's Airport Accessibility Report.
"At Cornwall Airport Newquay, we firmly believe that every passenger should have access to a smooth and enjoyable travel experience. This achievement is a testament to the hard work and dedication of our team, who continuously strive to improve our services and create an inclusive environment for all."
Cornwall Airport Newquay is committed to building upon its accomplishments and ensuring that accessibility remains a top priority in the future.
