in Defence

Veterans UK digital transformation underway

Posted 2 June 2020 · Add Comment

The way many of Veterans UK services are delivered is to be digitised as part of a new seven year contract worth £300 million, which successfully commenced yesterday.

Right: The Veterans UK logo.
Courtesy MoD Crown Copyright 2020

The seven year contract will enable Veterans UK and other parts of its parent organisation, MoD Defence Business Services (DBS), to transform the way it delivers military personnel pay and administration, veterans pensions and related services.

Working closely with the new the supplier, Shared Services Connected Limited (SSCL), Veterans UK will deliver a range of digitally-enabled services that supports digital transformation across its services.

Some of the benefits the new contract will bring are:

  • providing an enhanced Veterans Portal and modern channels of access including new digital and interactive platforms such as online claiming
  • the back-office systems will be replaced allowing Veterans UK to deliver pensions and compensation services in a more accessible, digitally enhanced way.

Andy Dowds, Head of Veterans UK said: "We are all eagerly awaiting the Transformation that this new contract with SSCL will bring to Veterans UK. We have a brilliant opportunity to truly move our Veterans services into the digital age, providing easy access for customers and staff alike.

"We are starting from a low technological base and will move quickly through to a fully digital service. There is much hard work to do but I know that our people and SSCL staff are ready to rise to the challenge.

Although the work has started, the plans will take several years to deliver. In the meantime, all Veterans UK’s services and payments will continue as normal, with contacts via the usual contact points.


* required field

Post a comment

Other Stories
Latest News

UK Space Agency backs Covid-19 testing kit drone deliveries

Drones delivering Covid-19 test kits and a mobile app that uses space-derived data to identify and support vulnerable or elderly people who may be suffering from poverty or loneliness, are among the projects that have been backed by new

Resilient Pilot partners with Aviation Insider

Airline simulator and training specialists, Aviation Insider, have selected Resilient Pilot to provide their free pilot mentoring service.

NP Aerospace opens new Canadian facility

Coventry based armour provider, NP Aerospace, has opened a new facility in London, Ontario, Canada and appointed a General Manager to drive future business growth.

London City Airport resumes flights through Government’s ‘Travel Corridors’

International flights have resumed today from London’s most central airport, as the Government’s ‘Travel Corridors’ policy comes into effect.

Subsea Craft set to begin VICTA trials

Subsea Craft Ltd, a British advanced maritime technology business, is set to begin trials and testing of its pioneering UK-generated surface submersible craft, VICTA, designed to enable the discreet delivery and recovery of divers.

Manston Airport granted DCO

A Development Consent Order (DCO) has been granted by the Department for Transport to reactivate Manston Airport as a dedicated air freight hub.

Getac SK2606280920
See us at
DVD 2020