Defence

Veterans UK digital transformation underway

Posted 2 June 2020

The way many of Veterans UK services are delivered is to be digitised as part of a new seven year contract worth £300 million, which successfully commenced yesterday.

Right: The Veterans UK logo.
Courtesy MoD Crown Copyright 2020

The seven year contract will enable Veterans UK and other parts of its parent organisation, MoD Defence Business Services (DBS), to transform the way it delivers military personnel pay and administration, veterans pensions and related services.

Working closely with the new the supplier, Shared Services Connected Limited (SSCL), Veterans UK will deliver a range of digitally-enabled services that supports digital transformation across its services.

Some of the benefits the new contract will bring are:

providing an enhanced Veterans Portal and modern channels of access including new digital and interactive platforms such as online claiming
the back-office systems will be replaced allowing Veterans UK to deliver pensions and compensation services in a more accessible, digitally enhanced way.

Andy Dowds, Head of Veterans UK said: "We are all eagerly awaiting the Transformation that this new contract with SSCL will bring to Veterans UK. We have a brilliant opportunity to truly move our Veterans services into the digital age, providing easy access for customers and staff alike.

"We are starting from a low technological base and will move quickly through to a fully digital service. There is much hard work to do but I know that our people and SSCL staff are ready to rise to the challenge.

Although the work has started, the plans will take several years to deliver. In the meantime, all Veterans UK’s services and payments will continue as normal, with contacts via the usual contact points.