in Aerospace

Stansted trains 1,000 staff to help passengers with hidden disabilities

Posted 28 February 2020 · Add Comment

A major milestone has been reached at London Stansted to help staff better support passengers and their families affected by dementia, as more than 1,000 Stansted Airport staff have become Dementia Friends and completed awareness training so they can help passengers with hidden disabilities when the travel through the airport.

Courtesy MAG

The airport is working with the Alzheimer’s Society to train all its staff, from security officers and office workers to firefighters and engineers, to become a dementia-friendly community.

It is now rolling out the scheme even further and encouraging the 200 on-site businesses to make all 12,000 people who work at the airport dementia aware.

Lucy Martin, Accessibility Manager at London Stansted Airport, said: “We’re delighted to reach this major milestone which will help our staff better support passengers and their families affected by dementia and make their journeys as smooth and comfortable as possible. An airport can be particularly stressful for a passenger living with dementia, so we’ve teamed up with the Alzheimer’s Society to make sure that they get the best support possible at every point during the airport journey. Our aim is to train all our staff across all levels and roles and encourage the 200 on-site companies to adopt the training too and work with us towards London Stansted being a dementia-friendly airport.”

Mark Neville, Alzheimer’s Society Dementia Friendly Communities Coordinator for Essex, said: “This milestone really shows a united approach at Stansted Airport. We know that busy environments, like airports, can often cause confusion and stress for people living with dementia. By having a better understanding of the condition and making adjustments, big and small, airport colleagues can make this experience much smoother. Alzheimer’s Society’s Dementia Friends initiative is the UK’s biggest programme to change people’s perception of dementia. It aims to transform the way people think, act and talk about the condition. There are now more than 3 million Dementia Friends across the UK and we are delighted that the airport is part of this.”

The training looks at the whole airport environment and how it can present extra challenges to people living with dementia. It’s one of several schemes the airport has in place to make the airport accessible for people with hidden disabilities, including dementia, autism, and disabilities which aren’t obviously visible to others.

The airport uses the Sunflower Scheme, where passengers can wear an Airport Awareness Sunflower lanyard or floret available at Stansted and other UK airports, to discreetly indicate to staff that they have a hidden disability and would like additional support. Staff are trained to recognise these identifiers and offer extra help during a passenger’s journey through the terminal.


* required field

Post a comment

Other Stories
Latest News

Aircraft order backlog offers longer-term reassurance in challenging 2020

Figures for January and February aircraft orders and deliveries show 314 aircraft orders, the largest January-February in the last six years and a 471% increase on the same period last year.

Airbus supplies face masks to support fight against COVID-19

Airbus has deployed a new air-bridge flight between Europe and China to deliver additional face mask supplies to France, Germany, Spain and United Kingdom health systems, in support of the COVID-19 crisis efforts.

Osprey CSL launches Osprey KIDS

Aviation consultancy Osprey Consulting Services Limited (CSL) has created a dedicated website providing aviation-based home learning, activities and resources for parents and children, called Osprey KIDS.

Chapman Freeborn responds to heavy demand from China

Over the past 48 hours, global charter broker company Chapman Freeborn has experienced a surge in cargo charter requests for humanitarian cargo and medical supplies (typically N95 respirators) from China into Europe and Africa.

JSaRC coordinates security industry ideas to help Government's COVID-19 response

The JSaRC is coordinating the receipt of innovative and practical ideas from the security industry and academia, to help the Government’s response to COVID-19.

Eurosatory 2020 is cancelled

The organisers of the biennial international defence and security exhibition, Eurosatory - which was due to take place in Paris 8th-12th June - have announced that due to the deteriorating Covid-19 situation in France and around the

IQPC SK0403300420
See us at
SMI favws BT06020406203CDSE BT2702150720DVD 2020